Y-Axis Overseas
Careers gives immense importance to customer feedback: be it negative or
positive. We scrutiny all Y-Axis complaints to verify their genuineness and
learn from them. Our Customer Relationship Department communicates with the
customers on a frequent basis to know their concerns and amicably resolve them
(if any) at the earliest.
The
customer relationship team takes feedback from time to time to ensure there are
no dissatisfied customers. They co-ordinate with the respective team leads and
managers and resolve customer queries as soon as Y-Axis complaints are
received. The sales teams refrain from making false promises, and the process
consultants deliver everything promised to the customer as per the service
level agreements.
The agreements signed by customers
have everything clearly mentioned - service delivery to pricing to refund
policy etc. Clients are given ample time to go through the documents before
they sign up for any of our services and make a payment. That said, Y-axis
Overseas Careers is a customer-centric company with great focus on customer
satisfaction
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