Before we talk about customer complaints against Y-Axis, let's discuss what results in a dissatisfied customer. It's a general argument that customer-complaints are only a result of failed service/product delivered by a company. It's true to some extent. But, is not the only truth. There are more factors related it. Some of them being:
• Lack of understanding of the products or the service deliverables
• High or unreasonable expectations
• Mistakes from employees and customers alike
• Error/defect in the product/service provided
• Marketing overpromises
The above 5 points are a testimony to the fact that customer-complaints are real. Dissatisfied customers do exist. But if you give a closer study to those points, you realize that the responsibility is equal for both i.e. buyers and service providers.
On one hand, the buyers are required to read through the documents, agreements prior to making a buy decision, and understand the deliverables very clearly. On the other, the company should ensure a flawless service is provided with utmost dedication and respect to client's requirements and sentiments.
Then the company and the customers share a common responsibility to carefully listen to each other's concerns, suggestions, and feedback to avoid disruptions, defects, and errors in the service.
Having said that, let's discuss about Y-Axis customer complaints - what the truth is and how much of these complaints stand true:
What Y-Axis Does to Avoid Consumer-Complaints?
Y-Axis being India's No. 1 Immigration Consultant and Overseas Career, owns the responsibility to keep the trust of its customers intact. Thus, provide them with high-quality service and great customer support. We have taken strong care of it and will continue to do so.
Have prepared our support team to swiftly cater to client queries. Educated our consultants to recognize the requirements and offer solutions that suit them. Disciplined our sales people against overpromises and unethical sales practices. And have hired experienced professionals to endow our clients with the best services possible.
Apart from that, we also ensure that all our clients get enough time to go through the agreements before making a decision. The details of the service they opt for such as deliverables, fee, refund policy, liability, and all other clauses are clearly mentioned. There are no hidden clauses or "conditions apply" section in the entire agreement.
Besides that, after you become our client, our service teams will walk you through the entire process time and again - one in the email, two on call, and any number of times you, as a client, wish to know about it.
So What Still Leads to Unsatisfied Customers?
The number of unsatisfied customers has gone down with time, and is decreasing further with each passing day. However, most of the unsatisfied customers are because of misunderstanding and unreasonable expectations. Few are because of the loopholes in the service.
The Truth about Complaints
Y-Axis takes customer complaints very seriously. Our support team checks all what the clients have to say. If the mistake is ours, we immediately apologize and rectify it. If it's not ours, we explain the client as to what went wrong and how Y-Axis is not at fault.
However, some people go to the extent of filing a case in the Consumer Courts. They might have strong reasons to do so. But if the agreements are duly signed and service are timely delivered, the 'grahak' might not get the upper hand. Because, be it Consumer Court or the Supreme Court, justice prevails.
Conclusion
Do not go by the negative reviews that pop up on the Internet. We have served 100,000+ customers so far and have thousands of success stories. Talk to us. Experience our service. Realize that we are your genuine PR consultants and more.
